5 Best Shopify Chatbot Apps for 2024

Did You Know? According to the article of Startup Bonsai, the average customer satisfaction rate is almost 88% having bot-only chats on an eCommerce store which is 2% higher than a chatbot involving a human agent. Let’s start from the basics and know which are must-have features in the Shopify chatbot app. Keep reading till the end to know which is best Shopify chatbot app for your online store.

What is a Chatbot?

A chatbot is a tool that helps businesses to enhance their online customer support system. Chatbots are known for simulating human-like conversations to keep a visitor engaged in the online store by offering action-taking solutions. They are also capable for managing more queries than human agents in online mode.

Why Do You Need to Integrate Your Shopify Store with Chat App?

• Make Your Customers Feel Heard
  Shopify live chatbots enable customers to get answered to their follow-up queries and feel heard. With widget integrations, customers can visit any page they want while doing chat in real-time.
• Personalize the Customer Experience
  The Shopify chatbots will be proactive in the eCommerce store while providing direct support to the buyer. So, customers can get the same level of support and comfort they get from the physical store by sitting at home.
• Increase Conversions and Cart Value
  By using the Shopify live chatbots, your team can provide efficient support and guidance to the buyer. It is less expensive than providing customer service via phone or email. Your team members can answer multiple buyers at a time via chatbots.

Which Are the Must-Have Features in Shopify Chatbot App?

1. Offers Emotional Intelligence During Chats
   For understanding human intent, you need a live chatbot backed with Artificial Intelligence (AI). The AI-based chatbots will help you to understand whether the buyer is angry, irritated, happy, or sad for building a conversation according to the situation.
2. Integrates with Different Sales Platforms
   You should choose a Shopify chatbot that easily integrates with your sales and support tool to enhance the output. Sales tools like email marketing or CRM will help you automatically store the captured leads enabling chatbots to comprehend queries.
3. Provides Security of Customer Data
   Shopify chatbot is a platform to collect essential consumer data. But when you gather more data, data security becomes a crucial factor. You should select a Shopify chatbot that provides good customer data security.
4. Flexibility to Make Changes in Conversational Flows Anytime
   You have to choose the chatbot based on the ability to create a custom conversation flow according to the situation. These types of chatbots can be AI-based. Select the live chatbot that is easy to set up and gives you the freedom to customize the chat flow in different scenarios.
5. Supports In-depth Reports & Analytics
   The chatbot you are going to choose must offer the reports and analytics to help you understand the effectiveness of your eCommerce store. The reports will help you to see the number of visitors on your online store. It will also show the data of people who interacted with chatbots and completed the conversation.

Which Are Best Shopify Chatbot Apps?

1. Tidio
2. Gorgias
3. Gobot
4. Ochatbot
5. Formilla

1. Tidio

Tidio is all in one customer support service platform offering a live chat option with boosted chatbots. It provides a chatbot integrated with the Shopify store that enables you to track how live chat conversation affects sales. Tidio is used by 60k merchants.

Key Features

• Free Android and iOS mobile app.
• Live chat, e-mail, and messenger inquiries at one place.
• Customizable widget designs.
• 24/7 customer support with AI chatbots.
• Offers multiple chatbot templates.
• Easy integration with Zapier and MailChimp.
• It uses NLP technology for automating support requests.
• Saves abandoned carts and provide discounts functionalities.
• Available in multiple languages.
• Provides the option to watch the visitor activity in real-time.

Pricing

1. Free plan available – Yes
2. Paid plans are listed below:
   • Communicator Plan – $19 per month
   • Chatbots Plan – $49 per month

2. Gorgias

Gorgias is a Shopify chatbot app using ticket system for live chat support. It is best for small and medium-sized eCommerce businesses providing a dedicated customer support team. Gorgias is also easily integrated with Magento and BigCommerce. It provides chat campaigns that allow prompting chat messages on specific pages on your online store.

Key Features

• You can easily view chatbot history.
• You can handle customer inquiries of Facebook, Messenger, and Instagram in one place.
• Pre-made macros and templates.
• Compatible with all Shopify themes.
• Gives automated responses to recurring questions.
• Provides tracking updates.
• You can connect it to multi-stores.
• You can chat in real-time with visitors.
• Easy integration with Shopify Plus.

Pricing

1. Free plan available – No
2. Paid plans are listed below:
   • Basic – $60 per month
   • Pro – $300 per month
   • Advanced – $750 per month
   • Enterprise – Custom

3. Gobot

Gobot is one of the best Shopify chatbots with AI support. It also offers shopping quizzes on multiple platforms supporting your eCommerce store. The quizzes understand the customer behavior and show the relevant ads. Gobot Shopify chatbot helps resolving repetitive queries like order returns, order status, and cancellation in real-time.

Key Features

• Easily integrates with social media platforms, SMS platforms, and email platforms.
• You will get priority email and phone support.
• You can easily track and update inventory information to answer questions.
• It uses AI to understand user intent.
• Main feature of providing shopping quizzes.
• Drag and drop conversation flow builder.
• Provides in-depth analytics report.

Pricing

1. Free plan available – No
2. Paid plan is available upon request only.

4. Ochatbot

Ochatbot is another chatbot for Shopify that uses AI for providing live chat support. It offers easy-to-use and detailed features that enable you to capture more business leads and boost sales. Also allows users to search for products within the chatbot window. It also offers exit popups, offer sliders, mobile banners, and many more to make your online store attractive.

Key Features

• Offers numerous engagement tools.
• It is easy to set up and automatically import all products in SKUs during the installation process.
• You can create a custom eCommerce chatbot for an online store.
• You can easily capture abandoned carts.
• It also provides advanced analytics.
• Provides question-type modules.

Pricing

1. Free plan available – Yes
2. Paid plans are listed below:
   • Basic – $69 per month
   • Plus – $109 per month
   • Pro – $495 per month
   • Enterprise – Custom

5. Formilla

Formilla is one of the best live chat apps for Shopify. It offers live chat, chatbots, and marketing automation tools. With Formilla chatbot, you can easily collect customer information while streaming live conversations. You can easily track the visitors in real-time on your online store and generate leads. You can easily integrate it with Google Analytics, InfusionSoft, and Zapier.

Key Features

• Formilla is NLP based chatbot.
• Free Android and iOS application.
• You can monitor visitors in real-time with visit history.
• Supports more than 7+ languages.
• Feature of Smart Messages.
• You can easily share the files during the ongoing conversation.
• Provides desktop notifications.
• Easy customization of chat flow.

Pricing

1. Free plan available – Yes
2. Paid plans are listed below:
   • Premium – $24.99 per month
   • Professional – $49.99 per month
   • Growth – $69.99 per month

FAQs About Shopify Chatbot Apps

Over To You

That’s all for the Shopify chatbot apps. There are many free Shopify chatbot apps available over the internet. The best Shopify chatbot app will keep the visitor engaged and generate more leads while increasing your eCommerce store sales. Consult our experts in Shopify development to get the perfect Shopify chatbot app according to your online store requirements.